Role

Senior Copywriter

Same cubicle, changing brand.

When it was time to round out my experience with a stint on the brand side, I jumped on a chance to work with America's largest satellite TV provider: DIRECTV. But, things got interesting during the first week on the job—DIRECTV merged with America's second largest mobile carrier, AT&T. For almost two years, I've helped AT&T integrate with DIRECTV and helped the former incorporate the edgier, punchier tone of voice of the latter. This brand transition has been a critical to AT&T, eager to recast itself as an entertainment company.

Professionally, it's also been a very instructive period of systematically merging two tones of voice into something unique as AT&T stepped into the digital streaming space with DIRECTV NOW, their "Netflix killer." Based on my past experience writing brand guidelines, I was asked to write the brand guide for all AT&T digital marketing. It's now being disseminated throughout the Digital Marketing Group (DMG) within AT&T.

In addition to working on merger communications, the massive array of AT&T's product offerings gave me an opportunity to write copy for almost every kind of digital medium, from banners to full-blown landing pages. Plus, I got a better understanding of how decisions, processes, and strategy work on the client side And thanks to DIRECTV's exclusive arrangement with the NFL, I'm privileged to add sports marketing to my repertoire.


My work was center stage.

I was often responsible for developing content for high-visibility pieces like landing page headers.

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I like big jokes and I cannot lie.

I was occasionally tapped for any in-house social content, since I had the most experience, which also let me get some of my pun-centric sense of humor into my work. 

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You can’t keep good copy down.

The thing I most proud of is that, no matter how stodgy the corporate culture was, I was able to slip some character into the brand voice of DIRECTV.


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Putting the spec back in respect

Not all of our initiatives on the brand side made it to prime time, but it didn’t stop me and my team giving our all to every creative project. This is one attempt to modernize the site that went by the wayside because of technical limitations but I wanted it to live on somewhere. Godspeed, little spec.



The kitchen sink and then some

Working with designers, we tackled the thorny question of how to best present the deluge of information required by law to customers browsing TV services. Some of out biggest challenges included whole-page redesigns that brought the AT&T website into the 2010s, and I’m currently working on bringing the page into the 2020s. That will mean a new, conversational tone across the brand, which will be incumbent on me and my team of writers to roll out across the site.